Changed your mind? No worries!

At Jumia Limited, you’re completely safe with us. All our products come with a 30-day money-back guarantee, and we’ll issue a full refund.

If you paid with a debit/credit card, the refund will be returned to the same card within 3 business days. If you used mobile payment, the refund will be sent back to your mobile wallet account within 3 business days. For cash payments, a company check will be issued from our Accra headquarters within 7 business days.